Incident Reporting and Operational Resilience
Define materiality thresholds, owners, and communications playbooks before crises. Align detection, legal assessment, and public relations to meet 24 or 72-hour windows. Run dry runs with real artifacts, not slides. A clean notification, backed by facts and containment steps, builds credibility when it matters most for customers and supervisors.
Incident Reporting and Operational Resilience
A minor mailbox compromise exposed a brittle process. The team treated it as a full-scale rehearsal, validated escalation paths, and rebuilt the evidence package. The incident stayed small, but the lessons were huge. One month later, a real outage went smoother, and the regulator commended clarity, speed, and thoughtful follow-up.